At Wave, advising is at the core of what we do and who we are. Beginning in the late ’90s, our advising first ethos has allowed us to develop a personalized solution for each customer’s individual requirements contrary to a generic solution. We work in conjunction with our clients throughout Garland, devoting resources and time so that we have a thorough understanding of their challenges and goals and can craft a tailored approach to strategic digital transformation.
Back Office Modernization
The Back Office is the core of your business. If your workflows have many hold-ups, the resulting loss of productivity will multiply throughout your entire organization. For example, let’s say a business onboards a new client in minutes but requires a month to spin up a new employee or partner. That’s a challenge because both your employees' skills and your supplier’s products play a crucial role in providing exceptional service to the customer. Therefore, if those elements are not operating efficiently, your client is ultimately who pays the price. Your Front Office can only be as capable as your Back Office, and both must be included in a strategic digital transformation.
Business Intelligence
At Wave, our proficiency encompasses a thorough understanding of your business processes as well as the technology that aptly delivers intelligent information. We ask the right questions and can identify the right data to answer questions such as:
- What happened?
- When did it happen?
- Why did it happen?
- Who was involved?
- Will it happen again?
- What will happen if we change x or y?
Data Migration
Planning is the most critical part of a migration. Every migration requires a certain amount of strategic digital transformation of the content moving from the source repository to the destination. Considerations must include search capabilities, security, mapping metadata, folder structure, and many other aspects that will enable users to find pertinent data. It’s imperative that you invest the time to document the problems you are having and what is necessary to move forward.
Intelligent Information Management
It is widely known that the modern organization depends on multiple sources to collect information whether it’s a CRM, ECM, HCM, or ERP. Regardless of which system you’re using, it contains essential business data and content that is imperative to the success of your company. Both companies and their customers must have data from multiple repositories to complete assignments, and this adds additional obstacles if that data is not easily accessible. The traditional method was to aggregate data into a central location but this approach is not sustainable long term as one tool can’t maintain everything, particularly in some SMBs and enterprise companies.